Postage & Delivery:
- We ship worldwide and orders will be shipped within 3 working days days of ordering - please keep in mind that we are a small business and make everything by hand and to order (we don't have robots unfortunately!)
Prices & Delivery Times:
- UK Shipping - 99p (2nd Class), £2.99 (1st Class), £4.99 (Tracked)
- 1st Class - 2-3 working days since receiving your shipping confirmation email
- 2nd Class - 3-5 working days since receiving your shipping confirmation email
- Tracked - 1-2 working days since receiving your shipping confirmation email and parcel tracking information
- Australia - £5.99 (1-4 Weeks), Rest of the World - £4.99 (1-4 weeks)
- It's important to note that EU customers may now have to pay import duties / customs charges upon receiving their order. This is roughly 20% of the total order value. For the rest of the world, import duties may apply when the package arrives in your country.
- PLEASE NOTE: It is the responsibility of the customer to cover the cost of any additional customs charges that may occur for overseas orders. We are unable to control or predict what these fees might be, as this depends on the country being shipped to.
- Most of our items will fit through your letterbox so no need to worry about being home for our delivery!
- If you have ordered multiple Zodiac Boxes or a large number of items, please note that your order may be sent out in multiple packages.
- If you paid for tracked shipping, you will receive a tracking number. This will update throughout the shipping journey up to the destination. If you didn’t select a tracked shipping service at checkout, then we cannot track your order.
- Delays can sometimes happen, please contact us if your order has not arrived within 14 days (UK) or 31 days (everywhere else), since your order date via the 'Contact' page or via our Live Chat, confirming your full name name and shipping address.